1. What types of products do you sell?
We sell digital products such as eBooks, guides, templates, and other downloadable resources. All products are instant downloads after purchase — no physical items are shipped.
2. How do I download my product after purchase?
Once your payment is complete, you will:
- Receive a purchase confirmation email with your download link.
- Be redirected to the Download / Receipt page on our website where you can download your product immediately.
Make sure to check your spam/junk folder if you don’t see the email.
3. What payment methods do you accept?
We accept payments via:
- PayPal
- Stripe (credit/debit cards)
All transactions are secure and encrypted.
4. Can I download my product on multiple devices?
Yes! Once purchased, your download link can be used on multiple devices, including computers, tablets, and smartphones.
5. I lost my download link. What should I do?
No problem!
- Log in to your account on our website and visit My Downloads / Purchase History.
- You can re-download all your purchased products anytime.
- If you still cannot access your product, contact us via email and we’ll help you immediately.
6. Can I get a refund?
All our products are digital downloads, so we typically do not offer refunds.
However, if you experience technical issues or receive a defective file, contact us and we will resolve the issue promptly.
7. Can I share my digital product with others?
No, our digital products are for personal use only. Sharing your download link or file with others is not allowed. This ensures the creators are compensated fairly and can continue to provide high-quality content.
8. Do I need any special software to use the products?
Most of our digital products are PDFs, Word documents, or ZIP files, which can be opened with standard software:
- PDFs → Adobe Acrobat Reader or any PDF viewer
- Word/Excel → Microsoft Office or Google Docs
- ZIP files → built-in extractors on Windows/macOS
9. Is my purchase secure?
Absolutely! All transactions are processed securely via PayPal or Stripe, and your personal information is never shared with third parties.
10. How can I contact support?
If you have any questions or face issues:
- Email us: misshi.khan2012@gmail.com
- Contact page: https://onestopdigi.com/contact-us/
We aim to respond to all inquiries within 24 hours.